xbox status code

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Two-digit prefix code

Error code

Reason for the error

What to try

C00DF236

A required media update is not installed.

To obtain the update, sign in to Xbox LIVE, and then play the content again. If you are connected to Xbox LIVE, you are given the option to download the update.

C00D28A0 - A9
C00D28AC
C00D28B0
C00DF239

The error is related to protected content.

You cannot play the protected content on this device. To play protected content, use a portable device that supports playback of protected content.

C00DF237
C00DF238

The network connection was closed when you were streaming from a computer.

Make sure that your computer is turned on, connected to the network, and running media-sharing software.

C00DF237
C00DF238

You were playing video from an optical disc, and the disc was ejected.

To continue to play this content, insert the data disc.

C00DF237
C00DF238

The connection to a Media Transfer Protocol (MTP) device, iPod, or USB mass storage device was closed.

Reconnect the device.

C00D28A0

Protected content-related errors occur if you try to stream protected videos from a computer.

You cannot access the protected content on the computer.

C00D28A1

Protected content-related errors occur if you try to stream protected videos from a computer.

You cannot access the protected content on the computer.

C00D28A6
C00D28A5
C00D28A7

Protected content-related errors occur if you try to stream protected videos from a computer.

You cannot access the protected content on the computer.

C00D28A8
C00D28A4

Protected content-related errors occur if you try to stream protected videos from a computer.

You cannot access the protected content on the computer.

C00D28B0
C00D28A3
C00D28AC
C00D28A9

Protected content-related errors occur if you try to stream protected videos from a computer.

You cannot access the protected content on the computer.

C00D28A2
C00DF239

There is a problem with the license for this protected content.

Make sure that the licenses on the computer are up to date.

C00D28A0

Protected content-related errors occur if you try to stream protected videos from a MTP device.

You cannot access the protected content on the portable device.

C00D28A1

Protected content-related errors occur if you try to stream protected videos from an MTP device.

You cannot access the protected content on the portable device.

C00D28A6
C00D28A5
C00D28A7

Protected content-related errors occur if you try to stream protected videos from an MTP device.

You cannot access the protected content on the portable device.

C00D28A8
C00D28A4

Protected content-related errors occur if you try to stream protected videos from an MTP device.

You cannot access the protected content on the portable device.

C00D28B0
C00D28A3
C00D28AC
C00D28A9

Protected content-related errors occur if you try to stream protected videos from an MTP device.

You cannot access the protected content on the portable device.

C00D28A2
C00DF239

There is a problem with the license for this protected content.

Make sure that the licenses on the computer are up to date.

C00D36C4
C00D36B4

Either the video codec or the audio codec is unsupported, or one of the streams in a video file is corrupted.

This content may not be supported. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

C00D36CB

A corrupted Advanced Audio Codec (AAC) audio stream exists in an MP4 file.

This content may not be supported. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

80070057

The video file is corrupted. Or, the content may not be supported.

You may be able to skip the affected sections in the file by using the chapter skip button. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

8000FFFF

You tried to resume video playback from a bookmark in an .asf file that is marked as unseekable. Or, the content may not be supported.

Try to restart the video from the beginning by using the Play button instead of the Resume button. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

C00D5214

You are playing an .asf file that does not contain a video stream. For example, this error may occur if you rename a .wma file to .wmv, and then try to play it in the video player.

This content may not be supported. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

Any other error code

This error message is a general message that appears when nothing else handles the error code.

This content may not be supported. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

C00DF233

You caught up to the download position in a partially downloaded file, and the profile that was downloading the file is no longer signed in to Xbox LIVE.

To download the video, sign in by using the profile that started the download.

C00DF232

You caught up to the download position in a partially downloaded file, and the video is not in the user's background download queue. The video has been removed from the active downloads.

To play this video, download it again.

C00DF231

You caught up to the download position in a partially downloaded file, and the video is in the user's background download queue. However, you cannot play this video while it is downloading because of network problems.

Wait for the download to finish, and then try to play it again.

803C0002
80153903
80153904
80153908
80153A00
80153A01
80153A02

The user does not have the license that is required to play the content.

This content may not be supported. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

803C0006

The user does not have the license that is required to play the content.

This content may not be supported. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

803C0007

The user does not have the license that is required to play the content.

This content may not be supported. For more information, visit the following Xbox website: www.xbox.com/support (http://www.xbox.com/support)

803C0008
80153800
80153801
80153900
80153901
80153902
80153905
80153906
80153907
80153B01
80153B02
80153B03
80153B04
80153B05
8015000A

No usable license is available for the current video. The license for this item is missing, expired, or corrupted. Or, the license does not belong to the current profile.

To restore the license, sign in to Xbox LIVE by using the profile that originally downloaded the item, and then try again.

803C0009

No license is available for the current video. The license for this item is missing, expired, or corrupted. And, according to the metadata in the content package, this video is a Pay Per View (PPV) rental video.

To play the item, rent it again from Video Marketplace.

C00DF234

The rental license expired in the middle of playback and prematurely stopped playback of the movie.

The license for this video has expired.

80150017
80153004

You tried to play a TV show for which a license is not available. However, the video showed up in one of the current users' purchase histories.

A license could not be obtained for this item because the item is not available from the current location.

XBOX Status Code